Fables for Leaders includes 100+ short stories of talking animals and trees…. and my ruminations on each. I emphasize the philosophical and ethical aspects in these stories – from across the centuries - to my own on-the-job experiences, - successes and failures - and relate them to our contemporary behavior and decision-making. We relate to stories, we remember stories, and these fable stories may help in thinking through and solving, in untraditional ways, problems on the job.” Whimsical illustrations by international artist and paper cutter, Béatrice Coron, capture the charm of this ancient literature and add to its comprehension and enjoyment. Each entry -in 7 chapters- sets forth the original fable followed by Lubans’ commentary. And, many fable feature a “My Thoughts” space to explore how this fable relates to the reader. The seven chapter heads: “Us and them” “Office politics” “The Organization” “Problems” “Budgeting and strategic planning” “The effective follower” “The effective leader”. Topical sub-heads include: “Perspective makes a difference” “Where is the cooperation?” “Hiring decisions” “Performance appraisal” “Pretenders” “Kindness, loyalty and respect for the boss…or not” “Have you heard of the Tall Poppy?” “Gossip and envy” “Are you leading or am I following?” Etc.



A Hindu Fable: THE STORY OF THE MOUSE MERCHANT*

Posted by jlubans on September 17, 2019  •  Leave comment (0)

null

ANY a man, starting with a modest capital, has ended by acquiring great wealth.
But I built up my large fortune by starting with nothing at all. Listen, and you shall hear how I did it.
My father died before I was born; and my mother's wicked relations robbed her of all she possessed. So in fear of her life she fled from them and took refuge at the home of one of my father's friends.
There I was born, to become later the protector and mainstay of my excellent mother.
Meanwhile she supported our lives by the pittance earned through hardest drudgery; and, poor as we were, she found a teacher who consented to instruct me in the simple rudiments of reading, writing and keeping accounts.
Then one day my mother said to me, "My son, your father before you was a merchant, and the time has come for you also to engage in trade.
The richest merchant now living in our city is the money changer, Visakhila, and I hear that it is his habit to make loans to the poor sons of good families to start them in business. Go to him and ask him for such a loan."
Straightway I went to Visakhila, the money changer, and found him angrily denouncing another merchant's son, to whom he had loaned money:
"See that dead Mouse upon the ground," he said scornfully, "a clever man could start with even such poor capital as that and make a fortune.
But, however much money I loan you I barely get back the interest on it, and I greatly doubt whether you have not already lost the principal."
Hereupon I impetuously turned to Visakhila and said, "I will accept the dead Mouse as capital to start me in business!"
With these words, I picked up the Mouse, wrote out a receipt, and went my way, leaving the money changer convulsed with laughter.
I sold the Mouse to another merchant as cat's meat, for two hand-fuls of peas.
I ground the peas and taking with me a pitcher of water, I hastened from the city and seated myself under the shade of a spreading tree.
Many weary wood-cutters passed by, carrying their wood to market, and to each one I politely offered a drink of cool water and a portion of the peas.
Every wood-cutter gratefully gave me in payment a couple of sticks of wood; and at the end of the day I took these sticks and sold them in the market. Then for a small part of the price I received for the wood I bought a new supply of peas; and so on the second day I obtained more sticks from the woodcutters.
In the course of a few days I had amassed quite a little capital and was able to buy from the wood-cutters all the wood that they could cut in three days.
It happened soon afterwards that because of the heavy rains there was a great scarcity of wood in the market, and I was able to sell all that I had bought for several hundred panas.
With this money I set up a shop, and as I am a shrewd business man I soon became wealthy.
Then I went to a goldsmith and had him make me a Mouse of solid gold. This Mouse I presented to Visakhila as payment of the loan; and he soon after gave me his daughter in marriage.
Because of this story I am known to the world as Mushika, the Mouse. So it was that without any capital to build on, I amassed a fortune.
__________________
Horatio Alger has nothing on our hero, Mushika the Mouse.
While there’s no moral appended. I am guessing the story was to inspire a poor reader to get out of poverty, to improve his or her lot in life.
If anything, the story speaks to one’s using existing resources – however minimal – to move ahead.
In the workplace we often fail to use what we have and instead bemoan what we do not have. An atmosphere of depression sets in, and weighs heavily upon the organization.
Every now and then along comes a leader like Mushika, who uses what’s available and achieves something special – not just in escalating production but also in raising followers’ morale and inspiring them to genuinely “do more with less”.
It’s the “can do” attitude – alas, a cliché nowadays - but when that attitude is sincere, amazing things happen, all within what you already have.
In Aesop’s fable “The Shipwrecked Man and Athena” a wealthy man clings to a capsized boat and prays to Athena, making many promises if only she saves him.
A survivor – heading for the distant shore - swims past and says, “While you pray to Athena, start moving your arms!”
Ditto for the shipwrecked workplace with only doom and gloom on the horizon. Instead, “move your arms” and work with what you have. There’s a new dawn coming.
Remember Mushika!

*Source: Katha-Sarit-Sagara. Book I, Chapter 6; adapted from the German of F. Brockhaus. To be found in Cooper, Frederic Taber, editor (1864-1937), “An argosy of fables; a representative selection from the fable literature of every age and land”. New York: Frederick A. Stokes Company. 1921.


© Copyright John Lubans 2019

“We Don’t Make Brownies” (or Cupcakes, or Bagels, or Muffins)

Posted by jlubans on September 12, 2019  •  Leave comment (0)

null
Caption: The Old Town shop on a wintry day.

On my frequent Riga rambles, I’ve got a regular go-to-place. A cafe on the edge of Old Town: Mārtiņa Beķereja. (Martin’s Bakery).
I stop in for tea and my favorite pīrāgi (bread rolls filled or topped with a variety of flavors, some sweet, some savory).

null
Caption: Inside.

A convivial place, Martin’s interior colors are warm and welcoming. There’s mixed seating: banquettes along the walls and window counters with a view onto pedestrian-busy Vaļņu street.
And, as you can see from the photo, small tables, mid-floor. More often than not you’ll find me along the divider in a cozy chair savoring the flavors with notebook and pencil in hand for any loose thoughts/inspirations that might spring forth while I linger.
Latvia has a reputation for introversion, but that’s not to say Martin’s has planned seating for introverts. Let’s just leave it that one’s eating alone is a normal, not an anti-social activity.
You order at the counter and then take it to a table or you get it bagged or boxed to take away.
There’s ceramic, glass and metal-ware for all but take out. Apart from the serviettes, there’s no paper.
A tiny dish washing machine, in the back, labors mightily all day to keep up.
No foodie, me, I should note before we go much further this is a not a restaurant review.
Instead my aim here is to write of an organization I’ve observed first hand for a decade.
Here’s what I have seen:
Consistent high quality
Very good prices
Little turnover in staff, and
Friendly counter service.

My questions: How do they achieve this? Even more important, how do they maintain this? What is the role of leadership? What are the corporate values?
Thanks to my cousin Dace – who agreed to translate - I was able to set up a visit with the owners.
So, one rainy morning in mid-June my cousin and I made our way to Martin’s Bakery’s headquarters on the heavily trafficked Brivibas Boulevard, about a mile northeast from the old town branch.
On a corner, it sits across the wide street from Riga’s famous Dailes Theater.
The headquarters incorporates one of the company’s six stores. The store was there first in leased space. Just recently the business purchased the entire building. A major restoration and renovation are in the works and the store will remain.
Along with Mārtiņs, in his early 40s, I got to meet his mother, Vija Kalniņš (the founder). Mārtiņs deals with finances, accounting, and operations.
The other owner, Dins, was not there. In his late 40s, he’s the chief of production and a practicing baker. I’ve included two of his photos of Martin’s products.
Ms. Kalniņš now serves as an advisor and as a supervisor. After many years of dealing with banks, she has happily turned over bank loans and other financial matters to her sons.
Two years after Latvia broke from the Soviet Union in 1991 she founded Martin’s Bakery using recipes and techniques she had developed over many years as a renowned baker/pastry chef.
The first Martin’s Bakery – with three employees - was located two kilometers outside of Old Town and would even today be considered peripheral to City Centre, the business region.
Still, she made a go of it.
Her sons, 15 and 23 at the time, helped from the beginning.
Not easy, that first year was during the chaotic changeover - “privatization” - from a communist economy to democratic capitalism. One large issue was how workers got by under communism. It was not unusual, in order to survive, workers would help themselves to resources; after all, they were the “owners”, it was theirs to take.
This view was not limited to retail shops but was prevalent in factories and in collective farms. This kind of “sharing” helped people persevere in an economy burdened with shortages, centralized planning and corruption.
Today, at Martin’s Bakery, there are 105 staff in six locations, and the business has a 3 million Euros turnover with tax returns of more than 700 million*.
null
Caption: What it’s all about: Foto by Dins Kalniņš, 2019.

Well then, what did I learn? What’s Martin’s Bakery’s secret to success?
Freshness and quality.
Each branch is self-contained. All baking is done on site from start to finish. Assuring freshness, each location bakes everything, every day, using only natural, fresh ingredients including seasonal fresh fruits and berries – additives are verboten.
And, yes they use only fresh cream. (During the interview, Mārtiņs offered Dace and me a plate of gorgeous raspberry tarts with whipped cream. Heavenly!)
Prior to my interview, I was under the wrong impression that there would be centralized pre-baking with delivery to each branch for finishing. Not so!
I witnessed kitchen staff making the pastries by hand and baking them, staying just ahead of demand.
When a store shelf is depleted, the retail staff signals the kitchen and up comes more. When you are in the store you’ll often spot a baker coming up the kitchen stairs or along the kitchen hallway laden with a tray of fresh out-of the-oven baked or prepared delicacies.
Of course, fresh inventories are more difficult to manage than those treated with shelf-life extenders; Martin’s does so through minute attention to quality, very rapid turnover of the product (excellent prices help) and a devoted, regular clientele.
Value Employees.
Knowing how difficult it is to find staff, the company works at retention and maintaining a “stable” group.
And, when you hire good people and treat them with respect you can expect a “good mood” (to quote Mārtiņs) in the workplace.
A personal note: even during busy times one of the counter staff takes time to enunciate in clear Latvian the amount of change from my purchase. It’s her friendly effort to help me learn to count in Latvian!
Overall, I was told, Martin’s Bakery pays more than other confectioners. And, during several seasonal highs there is extra remuneration for workers.
Importantly, every morning Ms. Kalniņš goes to each of the six branches to check for quality and other business matters.
That connection makes clear that the owners are present. While each shop is independent with its own working manager, Ms. Kalniņš provides the necessary link back to the owner’s traditions, goals and vision.
Suggestive of how employees are valued, in June, two of Martin’s bakers were in Australia giving lessons to Australian-Latvian bakers about how Martin’s does what it does. Martin’s Bakery was among the trip sponsors.
“We don’t make brownies”
That was Mārtiņs short hand way of telling me they are a traditional bakery. While others may chase what’s “trending” – like cupcakes - they know and stick with what they do best.
Arguably, their pastries are the “best in town” offered at “very acceptable” prices to a large client base. Nobody comes to Martin’s Bakery once only; the return business, I would guess, is central to the bakery’s financial success.
While not closed to innovation Martin’s Bakery is slow to move away from traditional items. Staff ideas are considered and tried out.
null
Caption: The sweet: Foto by Dins Kalniņš, 2019.

A family business.
Decisions are made as a family. “We all have the same vision”, I was told: “the truth is always in the middle.”
Sometimes there are disagreements, differences of opinion, but they get resolved; there’s mutual respect for each of their roles.
I asked about how they came to decide on their no alcohol policy. This is unusual for Riga; many bakery or lunch cafes here offer an assortment of vodkas and whiskies, a “bracer” for the early morning or afternoon crowd.
After a short family discussion, the no alcohol policy was set, and no alcohol is served.
Ditto for the early-on decision for a cash-only retail model. That policy was only recently revised since clients began demanding the use of payment cards. The family adjusted and now a customer can use his or her debit or credit card.
null
Caption: The cute! Fanciful hedgehogs. Foto by Dins Kalniņš, 2019.

What’s next? An outsider’s reflection.
When I asked Martins if he was familiar with the S-shaped curve for depicting an organization’s growth and decline, he told me the business was already on its 3rd or 4th curve!
Obviously, if they have successfully navigated the risky waters of being a family business, then chances are they are in good shape for the future and unlikely to succumb to conditions like the Founder’s Syndrome, or short-term profit goals undermining long term good will and eroding the customer base.
Given the apparent robust health of Martin’s Bakery, I expect few negatives in the short term. That’s would be more than OK with me, as I'll be back in Riga to teach, April-June 2020!
null
Caption: A sunny ending. Foto by Dins Kalniņš, 2019.

*If that seems like a lot of tax, keep in mind that Latvia - like many, if not all, EU countries - has a VAT (Value Added Tax) of about 21%.

© Copyright John Lubans 2019

Caxton's Of the Tree and of the Reed*

Posted by jlubans on August 29, 2019  •  Leave comment (0)

null
Caption: Illustration by Heinrich Steinhöwel, circa 1477/78.

None ought to be prowd ageynst his lord / but oughte to humble hym self toward hym /
As this fable reherceth to vs of a grete tre / whiche wold neuer bowe hym for none wynd /
And a reed whiche was at his foote bowed hym self as moche as the wynd wold / And the tree sayd to hym / why dost thow not abyde stylle as I doo /
And the reed ansuerd / I haue not the myght whiche thow hast /
And the tree sayd to the reed prowdly /
than haue I more strengthe / than thow / And anone after came a grete wynde /
whiche threw doune to the ground the sayd grete tree /
and the reed abode in his owne beynge /
For the prowde shall be allwey humbled And the meke and humble shalle be enhaunced /
For the roote of alle vertue is obedyence and humylyte
_______________
For the feudal Mr. Caxton
– his use of the lower case "l" makes clear this is not about the Deity - this fable’s meaning was clear: you get to a virtuous state by obedience and humility to your leader.
But, are there not points when a bad leader should be disobeyed? How then are we to behave?
Too often we accommodate and that’s why many bad leaders get to stay on and on and on.
Eventually, their pride trips them up and they fall on their face. But, the inner circle’s failure to speak up means the bad leader continues. Russia's Khrushchev, it is said, in answering a written anonymous question from a group of journalists, about his obeisance to Stalin demanded, in a loud and menacing voice: “Who wrote that?” “Who asked this question?”
Silence.
A few moments later, he explained, “That’s what I did” (whenever Stalin gave orders with which he totally disagreed).

*Source. The fables of Aesop, as first printed by William Caxton in 1484, with those of Avian, Alfonso and Poggio, now again edited and induced by Joseph Jacobs. London:1889
20180105-caxton_pic.jpg
England’s first printer, the illustrious Mr. Caxton, lived from 1422-1492.


© Copyright John Lubans 2019

Getting to Great

Posted by jlubans on August 26, 2019  •  Leave comment (0)

null
Caption. NOT Group-think: Collective Intelligence

There’s more being said about “Factor C” or Collective Intelligence, that so-called secret recipe for successful teams.
A BBC story, “The science of creating a dream team
delves into “C” theory and comes up with the latest research and some highly positive results.
The story uses Iceland’s upset-minded 2016 soccer team to explain what qualities make for a great team even while other teams have far more resources and talent.
How can a thinly populated nation beat nations with populations of multiple millions? Should not the latter always have the advantage? Their talent pool is huge whereas Iceland’s is miniscule.
Specifically, how could a team ranked 131st in the world beat perennial powers like England and Austria? Iceland did just that.
According to the article, the difference is in player attitudes and behaviors.
When a team is said to want a win more than the opponent that’s one example of how complacency among the mighty can lead to failure. When you think you are the best, your arrogance leaves ajar the door to defeat.
In my not-for-profit work world, smug complacency often has a very long run before undesirable consequences force a change.
Worse, that change is often imposed from outside and is far more painful than if change came from within. But, if you are the best, why change?
Let’s recap as to what C is said to be:
“C” is a predictor of group failure or success and includes three elements: participant emotional or social IQ; the number of engaged participants; and, interestingly, the number of women on the team.
We hear much about Diversity & Inclusion as essential to organizational well being and by extension, that teams built on Diversity should somehow be superior.
What the research shows is that members of the best teams have high emotional or social IQ and the ability to engage others rather than to sit mute or to rule the airwaves.
Apart from the explicit nod to women’s elevated social IQs, diversity alone is not enough to make for an effective team.
And, there’s more to these notions.
The C researchers test for “four different kinds of thinking: generating new ideas; choosing a solution based on sound judgement; negotiating to reach compromise; and finally, (possessing a) general ability at task execution.”
The results show that high scores on those ways of thinking and problem solving make for the best teams.
Scarce resources and a lack of star players may be good excuses for losing, but they do not necessarily inhibit a team from winning.
Indeed, scarcity may contribute to the sense of urgency and the latter may promote more of a full team effort.
Too many stars can lead to competition among participants (on the playing field and in the work place) and to less “sharing of the ball”.
A rugby team I wrote about, New Zealand’s “All Blacks”, also gives us clues about what team qualities contribute to victory.
Two of those are especially relevant to team effectiveness. First, there’s “Sweep the Sheds.” At game’s end, the senior players clean up the locker room. It’s an act of humility,
Second, there's the rather impolite “No Dickheads” rule.
If you are a jerk you won’t play for the All Blacks. “The All Blacks select on character as well as talent, which means some of New Zealand's most promising players never pull on the black jersey.”
Let’s return to Iceland, almost 11,000 miles north of sparsely populated New Zealand.
The BBC write-up offers two takeaways for organizations, not just soccer teams:
Hiring: Look for people with a measure of social sensitivity rather than simply employing a “star”, the person with the best individual performance. (Remember the “No Dickheads!” rule).
Hiring a player with good social skills may turn out to be far more beneficial – particularly if you already have lots of high-flying members. Obviously, if a star can be a servant-leader, then hire that star!
Role model: Make sure the team leader displays the kinds of behaviors expected within the team. For example, a leader’s “humility can be contagious.”
Her willingness to listen to others, “rather than dominating the conversation.” And, a leader who can “admit his or her mistakes” can influence the entire team and increase the overall social intelligence of each player.
Then you have a shot at getting to great.

__________
ONLY a click away:

And, my book on democratic workplaces, Leading from the Middle, is available at Amazon.

© Copyright John Lubans 2019

Another Hindu Fable: THE SERVANT WHO LOOKED AFTER A DOOR*

Posted by jlubans on August 15, 2019  •  Leave comment (0)

null
Caption: Two doors, one gone.

A CERTAIN merchant said one day to his Servant, "I am obliged to go home for a short time. Take good care of the Door of my shop until I come back."
Having said this the merchant went his way, and the Servant, removing the shop Door placed it on his shoulder and went off to see some actors who were performing nearby.
Later, as the Servant was returning, his master met him and scolded him roundly.
But the Servant answered, "What have I done amiss? I have taken the best of care of this shop Door, just as you told me to."

It is folly to heed only the words of an order, without trying to understand its meaning.
____________
Language, whether written or spoken, has its limits.
The servant literally took “good care” of the door, never letting it out of his sight.
Doing so, he left the shop open to plunder. How much leeway to give the servant? The shop steward for the servants union, I assure you, would blame the shopkeeper for his lack of clarity. The steward might add, it is not only for the audience to understand; it is also the speaker to be clear as to what is desired.
Of course, the shop owner would see it just the opposite; he was speaking figuratively and no reasonable person would remove the door leaving the shop open.
Is the servant being spitefully disingenuous or simply guile-less and a bit thick? If the latter, what did the owner expect?
If the former, you’ve got a personnel problem.
I recall spending hours drafting policy. Looking back, I have to admit it was not worth the effort.
Finding the mot juste, the precise word, made little difference. If the staff supported the policy it worked well.
If they were agin’ it, then no matter how well worded, they’d find ways to circumvent.
A verbal command – with a back and forth - would have been better. Too late for me, but the reader might think about how she might do a better job of keeping an eye on the shop Door.

*Source: Cooper, Frederic Taber, editor (1864-1937), “An argosy of fables; a representative selection from the fable literature of every age and land”. New York: Frederick A. Stokes Company. 1921.

__________
ONLY a click away:

And, my book on democratic workplaces, Leading from the Middle, is available at Amazon.

Fables for Leaders Library of the Week: University of Puget Sound Collins Library where Béatrice Coron, colleague and inestimable illustrator of Fables for Leaders just concluded a lecture today, August 22, 19: "From Book Shelves to Cat Walk: Wearable Papercuts and Artists Books."

© Copyright John Lubans 2019

An Hindu fable: ABDUL AZIZ AND THE PEARL*

Posted by jlubans on August 10, 2019  •  Leave comment (0)

null
Caption. I like this picture and its healing and leading story.
THE story is told of Abdul Aziz that he had a pearl of great beauty and value, set in a ring.
Shortly afterwards there came a dry season, the crops failed, and there was great suffering among his people.
Moved by compassion the King ordered that the pearl should be sold, and the money received for it given to the poor.
One of his friends reproached him for doing this, saying:
“Never again will such a beautiful jewel come into your hands."
Sighing regretfully, the King answered:
"Ugly is any ornament upon the person of a King when the hearts of his people are wrung with want and hunger. Better for me is a stoneless ring than a suffering people."
Moral. Happy is he who sets the welfare of others above his own.
__________
Eschewing self-interest, Abdul Aziz puts his subordinates, his subjects, first.
He’s a servant leader in his willingness to “serve first” unlike a “leader first” personality seeking to assuage an unusual power drive or to acquire material possessions.”
Let’s get personal.
Would you replicate this King’s munificence? Or do you view this as foolishness, a squandering of resources?
In a time of famine, were you king, what would you do? Cling to the pearl? Or, would you make the sacrifice?
Away from management textbooks, case studies and leadership lectures, what does this simple story say to you about your leadership?
In the modern office, far removed from famine and scarcity, what do you do when a worker is not living up to expectations?
Reach out to that person or push the panic button for an HR intervention?
Fables, simple and short, prompt questions about ourselves – if we’re open to it.

*Source: Cooper, Frederic Taber, editor (1864-1937), “An argosy of fables; a representative selection from the fable literature of every age and land”. New York: Frederick A. Stokes Company. 1921.

__________
ONLY a click away:

And, my book on democratic workplaces, Leading from the Middle, is available at Amazon.

© Copyright John Lubans 2019

Lubans' Fable of the Man and the Hole in the Ground

Posted by jlubans on August 05, 2019  •  Leave comment (0)

null
It was an unusual Sight.
Behind the town Bank, in its parking lot, a backhoe was digging away, tearing out hunks of asphalt, concrete and dirt. Dump trucks roared off with the debris.
Lastly, a truck with a vacuum hose as big as an elephant’s trunk and a tank big enough to drain a swimming pool came by and sprang into action, sucking up something out of the hole.
It was hard to tell what the project was about.
Whatever, it left a large hole in the ground surrounded by fluttering yellow tape, “Danger - Work Area”.
Each day, for several days running, a man dressed in a V-P suit came out through the back door of the Bank – usually around Quitting time – and walked over to the Rim of the Hole and looked into it. He stared and Pondered as if in Deep Thought.
This sight – the Man and his Hole in the Ground, bemused departing workers.
Some were impressed by his Dutiful Diligence (“No doubt”, they said, “he's making sure the Job is done right.”; a few Wondered, "I never knew he had an Engineering Degree!", while others - a disrespectful few - Tittered, “Is he thinking about jumping in?”
Eventually, the hole was filled in and the parking lot was freshly paved and newly lineated; it looked spiffy.
The man no longer stopped to look at what was now a filled-in hole.
Sometimes it takes a hole in the ground for a man to feel important.
__________
ONLY a click away:

And, my book on democratic workplaces, Leading from the Middle, is available at Amazon.

© Copyright John Lubans 2019


The Surveilled Workplace

Posted by jlubans on July 26, 2019  •  Leave comment (0)

null
Caption: The “Coffee Saves the World” team on task.

Apparently, worker surveillance is part and parcel of the so-called gig economy. Thusly claims a BBC report under a tabloid headline: 'We were constantly watched. It felt like we were in prison’
The story’s doubly interesting since it comes from London, the setting for the nightmarish Big-Brother-Is-Watching-You book, George Orwell’s “1984”.
This spring I taught a class at the University of Latvia, Leadership and Literature. That class included a team project to “create and act out your own fable”, along with providing thematic refreshments for the class!
One of the five teams (depicted above) produced a fable for these robotically driven and spied-upon times: “Coffee Saves the World”*
null
Caption: World-saving coffee cookies

Here is their fable:
Once upon a time there was an office with several cubicle, as is common.
The office was managed by a mighty computer voice.
When the computer gave a task, everyone had to fulfill it.
This is what it would say:
“Take your places. Put your coffee mug down. Turn on the computer.
Take a daily task sheet. Put it in front of you.
Start the assignment.
Drink your coffee and put it down.
Continue the assignment.
End assignment.
Start the next assignment.”
From time to time it ordered (the workers) to drink coffee.
However, it happened that one of the clerks spilled her coffee on the terminal and the computer voice stopped.
The work stopped as well.
Suddenly, the clerk looked up and noticed the world beyond the cubicle. The birds were singing, the sun was shining.
The window was open; she took in deep breaths of the fresh air and smiled.
After this break away from the computer voice, the clerk returned to her cubicle. She started working on her own.
No voice was needed to succeed, as she managed to do every task faster and in higher quality.
The computer manager realized that happy and independent workers do their job better, so its voice began to fade.


The BBC report details research that spying on workers is de rigueur and on the rise. The list of what’s surveilled grows long: worker correspondence and phone calls, daily production targets met or unmet, key strokes made, tasks performed per minute, and even time spent in the toilet. No doubt someone is working on ways to assess worker mood and attitude and to analyze voice inflection!
What’s the rationale for this hypersurveillance? Managers will be able to more effectively reward or punish workers. Staff, we are assured “will benefit from performance-related pay, enhanced opportunities for progression and a “crackdown on their free-riding co-workers”.
Of course, increased profitability – while not mentioned - is implicit in all of this espionage.
So, McGregor’s Theory X (aka Scientific Management) is back! Apostles of Theory X claim:
“Without (the) active intervention by management, people would be passive – even resistant – to organizational needs. They must therefore be persuaded, rewarded, punished, controlled – their activities must be directed.”
Douglas Murray McGregor’s highly influential work on Theories X and Y was first published in 1960. Was he influenced by Orwell’s book from the previous decade?
His Theory Y posits that “The motivation, the potential for development, the capacity for assuming responsibility, the readiness to direct behavior toward organizational goals are all present in people.”
In any case, Y’s positive assumptions and productive benefits cannot endure under a robot regime.
So, what are these surveillance prone managers being taught or is all this a directive from the C-suite?
Why this dis-trustful embrace of ways to reduce the autonomy and dignity of workers, be they gig workers or full timers?
Why not the other way around? Find trusting ways to promote freedom and responsibility.
Surveillance is pure Theory X; it’s all about autocratic control.
But, the less freedom, the lower the quality and production.
And, we know – as exemplified in the Coffee fable and research - that more freedom at work results in higher and better quality production. Democratic leadership trumps the autocratic kind most every time.

*Coffee Saves the World Team: Antra Upeniece, Viktorija Moskina, and Gunita Eņģele. Used with permission.
__________
ONLY a click away:

And, my book on democratic workplaces, Leading from the Middle, is available at Amazon.

© Copyright John Lubans 2019

Aesop’s THE FIGHTING-COCKS AND THE EAGLE*

Posted by jlubans on July 23, 2019  •  Leave comment (0)

null
Caption: Illustration by de Grandville, 1870.

Two young Cocks were fighting as fiercely as if they had been men.
At last the one that was beaten crept into a corner of the hen-house, covered with wounds.
But the conqueror, straightway flying up to the top of the house, began clapping his wings and crowing, to announce his victory.
At this moment an Eagle, sailing by, seized him in his talons and bore him away; while the defeated rival came out from his hiding-place, and took possession of the dunghill for which they had contended.
____________
This fable is reminiscent of my Two Roosters in which a tyrannical boss is deposed violently by a younger, more physical, not-so-bad boss.
Here Aesop illustrates the folly of claiming victory before it is certain.
In any case, it’s all a dunghill, mates, Aesop is saying, so lest you think owning a pile of s--t is a successful life, you might reconsider.
And so it can be at work.
We may prematurely celebrate the demise of a rival. That rival might, down the road, become our boss!
With too few soaring eagles in any enterprise, it’s unlikely any eagle will bear us away, more likely a rat in the dunghill will cause its collapse.

*Source: Aesop's Fables: A new version, chiefly from original sources, by the Rev. Thomas James, with more than one hundred illustrations designed by John Tenniel. 1848.

__________
ONLY a click away:

And, my book on democratic workplaces, Leading from the Middle, is available at Amazon.

© Copyright John Lubans 2019

Aesop’s THE ASS EATING THISTLES*

Posted by jlubans on July 15, 2019  •  Leave comment (0)

20190715-use_this_one_4_80.jpg

Caption: A savvy-eyed Ass by Francis Barlow, 1687
.

An ass was loaded with good provisions of several sorts, which, in time of harvest, he was carrying into the fields for his master and the reapers to dine upon.
By the way he met with a fine large thistle, and being very hungry, began to mumble it; which, while he was doing, he entered into this reflection: “How many greedy epicures would think themselves happy amidst such a variety of delicate viands as I now carry!
But to me this bitter prickly thistle is more savoury and relishing than the most exquisite and sumptuous banquet.”

______________
This Ass is no Donkey. He knows what he likes and goes out of his way to get and “mumble” it, happy to leave the “good provisions” to “greedy epicures” who certainly have no taste for thistles.
Several Italian towns offer a thistle soup (zuppa di cardo) often served at Christmas.
One appended moral sums it up: “People enjoy what they enjoy”; there’s no telling for taste.
An uncle-in-law favored honey on his French fries; he’d bring his own honey bear bottle to McDonalds.
Australians think pineapple slices are really good on a pizza – bizarre to me but not to those Down Under.
Pizza crusts are the best part of the pie. Not for those who cut off the crust, never to taste it.
You and I could go on and on.
It need not be limited to food. Our differences are useful, they enrich – if we can stand it – our perspective on life. As for the Never-Crusters, well I am not too sure what they bring to the table, but that just may be me.

*Source: Croxall's Aesop. An illustrated collection of Aesop's fables translated by Samuel Croxall, 1867.
__________
ONLY a click away:

And, my book on democratic workplaces, Leading from the Middle, is available at Amazon.

© Copyright John Lubans 2019